Shipping policy
Order Processing
- We process orders Monday through Friday; holidays are excluded.
- Processing (payment check, quality control and packing) takes 1–3 business days.
- Orders placed over a weekend or on a holiday are processed from the next business day.
Where Your Order Ships From
Clark Haven orders are shipped from our fulfillment partner's warehouse overseas rather than from our Brooklyn business address. This keeps our prices competitive, and every parcel is sent with tracking.
Handling, Transit and Total Delivery Time
- Handling time: 1–3 business days
- Transit time: 6–7 business days
- Total estimated delivery: 7–10 business days after your order is placed
Shipping Costs and Destinations
We deliver within the United States only. Every order ships for a flat $6.99 USD.
Tracking
You'll receive a shipping confirmation email with your tracking number and a tracking link as soon as your order is dispatched.
Incorrect Addresses
Please check your address carefully before paying; parcels can't be rerouted after dispatch. If a parcel is returned to us due to an incorrect or incomplete address, we'll get in touch to arrange reshipping (extra postage may apply) or a refund.
Missing or Lost Packages
If your parcel shows as delivered but you can't locate it, please check with neighbors and your local post office. If it can't be found, email sales@clarkhaven.com within 7 days of the delivery date and we'll investigate with the carrier.
How to Reach Us
Business Address: 7 Glenmore Ave, Brooklyn, NY 11212, United States
Email: sales@clarkhaven.com
Phone Number: +1 (610) 535-9718
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST