Refund policy

Return Eligibility

You may return items within 30 days of the date they were delivered. Returned items must be unworn, unwashed and in their original condition, with tags attached and in the original packaging, together with proof of purchase such as your order number.

Non-Returnable Items

Gift cards are final sale.

How to Request a Return

Send an email to sales@clarkhaven.com including your order number, the item and your reason for returning it. Once we confirm eligibility, we'll give you the return address and instructions, typically within one business day. Please don't send items back before receiving our confirmation.

Return Shipping

Return postage is paid by the customer. No restocking fee is deducted.

Exchanges

We can exchange an item for another size or color of the same product. Request a return as above, tell us the replacement you need, and we'll ship it after your original arrives.

Faulty or Incorrect Items

If something arrives damaged, defective or different from your order, email us within 30 days of delivery with your order number and photos, and we'll put it right.

Cancelling an Order

Orders can be cancelled up until processing begins; email us straight away. Orders that have already shipped can be returned under this policy after delivery.

Refund Timeline

We'll inspect your return when it arrives and email you with the outcome. Approved refunds go back to your original payment method within 10 business days. If you haven't received it by then, please contact us.

How to Reach Us

Business Address: 7 Glenmore Ave, Brooklyn, NY 11212, United States
Email: sales@clarkhaven.com
Phone Number: +1 (610) 535-9718
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST